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Support


Support is offered to existing customers for issues concerning our services. We do not make a distinction between pre-sales and post-sales support, however support is limited to questions & answers and joint research. Anything more involved like theory & scope documentation, design/development, and or implementation would only be considered under a consultancy contract.

Support staff are available by e-mail and phone during our normal business hours, which are 9:00 a.m. to 9:00 p.m. EST. To open a support ticket, simply click here or go to http://www.ekovista.com/helpdesk and complete the support ticket form and submit your ticket. Please allow 12 - 24 hours for a response. If you do not have an account and you have pre-sales questions you may email us at support@ekovista.com. To contact us by phone call (954) 424-8004, select option 2 from the main menu.

In the event of an emergency you may leave a short message on our after hours support voice mail. At least one staff member will be on call 24/7/365. This support option is only available to our existing customers and is provided as a courtesy. Abuse of this option will not be tolerated.

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Support

United States Office
8201 Peters Road
Suite 1000
Plantation, Florida 33324
Phone: 954.424.8004
Phone: 888.443.8892
Fax: 954.424.8003 

Miami Office
2625 NW 20th St
Miami, FL 33142-7105

Data Center
San Diego, Ca
954-424-8004 option #2

Kingston Office
GetCaught Media Ltd.
3A-5 Upper Sandringham
Kingston 6
Jamaica, W.I.
Phone: 876.906.2778
Fax: 876.754.7727
getcaughtmedia.com

United States
Mailing Address
P.O. Box 17018
Plantation, Fl 33318-7018

Email Addresses
General Information:
info@ekovista.com

Customer Service
customerservice@
ekovista.com

Sales Staff:
sales@ekovista.com

Technical Support:
support@ekovista.com

Investor Relations:
invest@ekovista.com

Employment:
hr@ekovista.com

Abuse:
abuse@ekovista.com

Emergency Support:
954-424-8004 option #2

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