Frequetly Asked Questions

1. What platform or operating system (OS) does Ekovista.com use?
   Our servers run Apache Web server over Linux (UNIX).
   
   
2. Does Ekovista.com offer dial-up or broadband access to the Internet?
   No, you will need to contact your local Internet Service Provider (ISP) for local dial-up access or broadband services to the Internet.
   
   
3. Does Ekovista.com offer 24 hour technical support?
   Yes, we offer 24 x 7 x 365 always-on support via email.
   
   
4. How do I request technical support?
   Simply log into your account, click on get support, then click on support desk. Select create a ticket located on the left. Then complete your request in the ticket area. Click on create a ticket. Your ticket will then be submitted to our support department. One of our support personnel will respond to your request. You will be able to view the progress of your ticket once logged in your account.
   
   
5. Can I pay my bill online with a credit card?
   Yes. Log into your account and select my finance, then select invoices. Choose the invoice to pay. You may view your invoice, print your invoice or select the invoice to pay online.
   Ekovista.com accepts the following methods of payment online:
   Visa
   Mastercard
   American Express
   Discover
   PayPal
   Check
   Wire Transfer
   
   
6. How do I access and view my account online?
   To access your account at anytime, simply click on the <> link located on our website. You need to have your log in email address and password that was provided to you when your account was setup. If you do not have your log in, click on the forgot your password link, and enter your email address used to create the account, your password will be emailed to you.
   
   
7. Can I make changes to my account?
   Yes. Changes can be made to your user profile. Once logged in you will be able to make changes to your account information.
   
   
8. Does Ekovista.com also design webpages?
   Yes, we do offer web designing services. Click here to see our packages. Click on the link here to view our portfolio.
   
   Please contact sales@ekovista.com for more information.
   
   
9. Does Ekovista.com offer a shopping cart?
   We offer totally an osCommerce solution. This Ecommerce solution is a browser-based storefront and catalog development tool that integrates cataloging, product maintenance, category management, shopping basket, order and credit card processing. The software is organized as a series of modules that can be field-upgraded to provide new functionality without any changes to the core system. Click here to view our demo store.
   
   
10. Can I securely accept credit card information through my web site?
    If you add the SSL feature when customizing any of the hosting plans, you can have free access to our secure server running SSL (secure socket layer). This allows users of your site to submit credit card information with confidence, knowing that it is being transmitted safely and securely through the Internet. Click here to view the SSL pricing.
    
    
11. Is it possible to process credit card transactions in real time?
    For this we recommend that you choose the SSL and Shopping Cart features. You need three things to process the credit card payments in real time:
    
    a) A merchant account, click here to view features and pricing.
    b) A real-time credit card processing account
    c) A shopping cart that supports your choice of a real-time credit card processing solution.
    
    
12. 8) Does Ekovista.com provide any database solutions?
    We support MySQL. MySQL database is free with any of our two hosting plans.
    
    
13. Does Ekovista.com support Microsoft FrontPage?
    FrontPage extensions are installed and are free for both the Personal and Business hosting Plans. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage: WebBots, ToDo Lists and the FrontPage/Explorer interface.
    We do not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.
    
    
14. What version of FrontPage does Ekovista.com support?
    We support FrontPage 2000, 98 and 97.
    
    
15. What is Spamassassin?

    Spamassassin is a fantastic program, eliminating over 95% of spam emails. It is the highest rated spam filter program that we are aware of with very few falsely tagged messages.

    When using Spam Assassin, you may choose to enable a spam box. This folder must be checked on a regular basis using the webmail program Horde through control panel. If messages are permitted to build up in the Spam folder, you could run out of space for email and your mail box will show as full. It may also mean you will not be able to receive any email or update your web content.

    Here's an idea to simplify your life using Spamassassin. Rather then enabling the spam box which must be checked constantly through web mail, create a folder named SPAM in your email client and disable spam box in cPanel control panel. Then using your message rules function in your email client have all incoming messages with "Spam detection software," without the quotes and don't forget the comma, in the body transferred to your SPAM or JUNK MAIL folder. You can then check that at your leisure without worrying about your account on the server filling up.

    If you don't really want to check your spam tagged messages you could also set your local filter to just delete them. You may also set a filter on the server to delete them at the server level. This will eliminate the need to download spam to your account, speeding up your time when checking email and saving you bandwidth.

    The recommended procedure for using Spamassassin is as follows

    Enable Spamassassin on the server (cPanel control panel)

    Do not enable Spambox

    Use the method above to create a folder on your local computer and run it for a month or longer depending on your comfort level. During this period, "whitelist" any erroneously tagged email senders in the Spamassassin configuration section on cPanel.

    After the above period of time, use the server email filter to just delete any tagged spam messages.

16. How do I access my Webmail?

    To access webmail on your cPanel account you may either click on webmail in control panel or go to: http://www.domainname.ext/webmail. Replace domainname.ext with your site name and extension.

17. How do I access the stats on my web site?

    To access the stats or hits or traffic to your site please use the following link as an example:
    
    http://yourdomain.com:2082/tmp/yourusername/webalizer/index.html
    
    Using the link above and replacing yourdomain with the site address and replacing the user name with
    the correct user name. You will also need a password to access your stats.

18. What do you charge for bandwidth overage costs?

We charge $1.50 per GB for a site transfer overage (for up to 10GB/bw). This overage cost is only charged if the site is using a large excess of bandwidth (over 3GB). Any site using great amounts of bandwidth will be suspended and the owner emailed should the overage get out of hand (over 10GB). Users may opt to upgrade to a plan which can encompass their usage at anytime. Please note that "out of hand" sites (those utilizing more than 30GB/BW over quota) will be charged up to $7/gb (overage costs may vary due to severity) due to server bandwidth overage costs.